Commercial services
Smart Hands
On-site technician support for approved work at facilities your team manages remotely.
Request a site survey
What the work can include
- Rack and cable work against an approved ticket
- Device checks and equipment swaps directed by the remote team
- Job evidence and escalation according to the work order
Plan the installation
Provide a work order, site access instructions, rack or device identifiers, and a remote point of contact.
Testing and handoff
Confirm completion evidence, sign-off, and the escalation contact before work begins.
Frequently asked questions
Can our remote team direct the work?
Include their contact details, approved procedure, and a way to verify each step together.
What information goes in a remote-hands ticket?
Include the site, rack, device and port identifiers, the approved procedure, expected evidence and a contact who can authorize changes.
What happens if the equipment does not match the ticket?
Stop the affected step and verify the asset or port with the remote owner before changing it.
Discuss your project
Share the site address and your target date. Find your service area or view case studies before getting in touch.
Contact ITECH2Smart Hands by industry
See how the installation is planned for different facilities.
Data centers
Technology companiesSmart Hands video guide
- Plan the work
- Provide the site access instructions and the approved work order.
- Verify the handoff
- Confirm what to document, who signs off and when to escalate.